Refund policy

Return & Refund Policy (B2B Transactions)

This policy applies to business customers only.

At Royal Tea, we take great care to ensure all products are supplied in perfect condition and as described. As a B2B supplier, we do not accept returns or offer refunds for unwanted goods, incorrect orders, or change of mind.All sales are final once confirmed.

Damaged, Faulty or Incorrect Items

If you receive goods that are damaged, faulty, or not as ordered, please contact us within 24 hours of delivery at sales@royaltea.co.uk.
Please include your order number and photos of the issue to help us resolve it quickly.

Once we review your request, we will either:

  • Arrange a replacement, or
  • Issue a refund or credit note for the affected items.

Return Authorisation

No goods should be returned without our prior approval. If a return is authorised, we will provide instructions and a Return Authorisation Number (RAN). Items returned without authorisation will not be accepted.

Return Shipping

If the goods are confirmed to be faulty or incorrectly supplied, we will cover the cost of return shipping or arrange collection.
If the goods are found to be in good condition and correctly supplied, all shipping costs will remain your responsibility.

Refunds

Approved refunds or credit notes will be processed within 14 business days of confirmation. Refunds are issued using the original payment method unless otherwise agreed.

Contact Us

For any questions about this policy, please contact:
๐Ÿ“ง sales@royaltea.co.uk

Disclaimer

This Return & Refund Policy applies to business-to-business (B2B) transactions only. It does not affect any statutory rights that may apply under UK commercial law in relation to faulty or misdescribed goods.